1. Cancelling a Session
You can cancel a booked session from your dashboard at any time before it starts. Cancelling more than 24 hours before the scheduled start time entitles you to a full refund of the amount paid for that session.
2. Late Cancellations
A cancellation made within 24 hours of the scheduled start is reviewed case by case. Where the reason is outside your control, a refund is normally granted. The 24-hour cut-off is a platform setting and the value shown on your booking screen is the one that applies.
3. If the Mentor Does Not Attend
If a mentor does not join a booked session, or a technical failure on our side prevents the session from taking place, you receive a full refund. You do not need to request it separately - report the session through Support and we open the refund for you.
4. Session Packages
A package is paid for upfront and its credits are drawn down as you book. Refunds on a package are calculated on the credits you have not yet used. Once a credit's session has been delivered it is no longer refundable.
5. How Refunds Are Paid
Refunds are returned to the original payment method through our payment provider, Stripe. Processing usually takes 5-10 business days depending on your bank. The refunded amount and its status are visible on your Payments screen.
6. Disputes
If you disagree with a refund decision, contact Support. A request that needs a human decision is placed in an administrator review queue, and you are notified of the outcome.