Privacy Policy

1.1. The controller of your personal data is SIA “Orbis Mentor”, registration No. 40203722827, registered office: Māras iela 12-2, Mārupe, Mārupes novads, LV-2167, Latvia (“Orbis Mentor”, “we”).

1.2. For any question about personal data or to exercise your rights, write to info@orbismentor.com or contact Support on the Platform.

1.3. Stripe processes the identity, bank and payment data that you enter in the Stripe environment under its own privacy policy and regulatory obligations. For that processing Stripe is a separate controller.

1.4. A Mentor receives only the Mentee data needed to administer the Booking and conduct the Session. Under the Mentor Agreement, the Mentor may use it only for that mentoring relationship, to comply with legal obligations and to establish, exercise or defend legal claims, and is responsible for their own use of that data.

2.2. Most of this data comes from you. Some of it is created by the Platform (for example, Booking and Session records), received from Stripe (payment and verification statuses) or received from the other participant of a Booking.

2.3. Orbis Mentor is a mentoring and experience-exchange platform, not a therapy, medical or psychological service. Please do not include health data or other special categories of personal data in your profile, reviews or support messages.

3.2. Where we rely on legitimate interests, we have weighed them against your interests and rights. You may object to such processing (Section 9).

3.3. We do not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you. Stripe may screen payments automatically under its own terms.

4.1. A published Mentor profile, including the name, photograph, greeting video, description, Offerings, prices and reviews, is visible to everyone, including Visitors.

4.2. Reviews are published on the Mentor’s profile with the reviewer’s shortened name (for example, “Sara M.”).

4.3. A Mentor sees the Mentee’s name and the Booking details needed for the Session. During a Session, the participants see and hear each other in real time.

5.1. Video Sessions run on servers operated for Orbis Mentor in the European Union. Audio and video are transmitted in real time and are not recorded by the Platform.

5.2. To check attendance and review disputes, the Platform stores technical facts about a Session, such as when each participant joined and left the room, but not the content of the conversation.

5.3. A participant may not record a Session without the other participant’s prior consent (Terms of Use, Section 10).

6.2. Other Users receive data as described in Section 4.

6.3. We disclose data to the State Revenue Service of Latvia (tax and DAC7 reporting), the Financial Intelligence Unit of Latvia (suspicious transaction reports), courts, law enforcement and other authorities where the law requires it, and to our legal, accounting and audit advisers, who are bound by confidentiality.

6.4. We do not sell personal data.

7.1. We store your data in the European Union. Data leaves the European Economic Area only when a recipient listed in Section 6 processes it outside the EEA.

7.2. Such transfers rely on an adequacy decision of the European Commission, including the EU–US Data Privacy Framework for certified companies, or on the European Commission’s standard contractual clauses. You may request information about these safeguards at info@orbismentor.com.

9.1. Under the GDPR you have the right to access your data and receive a copy of it; to have inaccurate data corrected; to have data erased; to restrict processing; to receive the data you provided in a machine-readable format and have it transmitted to another controller; to object to processing based on legitimate interests and, at any time, to direct marketing; and to withdraw consent at any time without affecting the lawfulness of earlier processing.

9.2. You can correct most data in your account and request account deletion there. For other requests, write to info@orbismentor.com or contact Support. We may ask you to confirm your identity.

9.3. We reply within one month. If a request is complex or there are many requests, this period may be extended by two further months; in that case we will tell you why.

9.4. Some rights are limited by law. For example, we cannot erase data that we must keep under accounting or tax law or that is needed to establish, exercise or defend legal claims.

9.5. You can withdraw cookie consent with the “Cookie settings” button at the bottom of every page, and unsubscribe from the newsletter with the link in every newsletter email.

9.6. You may lodge a complaint with the Data State Inspectorate of Latvia (Datu valsts inspekcija, www.dvi.gov.lv) or with the supervisory authority of the EU country where you live or work. We encourage you to contact us first so that we can try to resolve the matter.

10.1. Data marked as required in forms is needed to conclude and perform the contract. Without an email address we cannot create an account, and without Stripe verification a Mentor profile cannot be published or receive Payouts.

10.2. Data processed on the basis of consent (analytics, visit source and the newsletter) is optional, and refusing it does not limit your use of the Platform.

11.1. We use cookies and similar technologies as described in the Cookie Policy. Analytics and marketing cookies are used only with your consent.

12.1. We protect personal data with technical and organisational measures appropriate to the risk, including encrypted connections (HTTPS), passwords stored only as one-way hashes, role-based staff access, logging of staff actions, hosting in EU data centres and regular backups.

12.2. We notify the Data State Inspectorate of a personal data breach where the GDPR requires it, and inform you without undue delay if a breach is likely to result in a high risk to your rights and freedoms.

13.1. The Platform is intended for persons aged 18 or over (Terms of Use, Section 4). We do not knowingly collect data of younger persons. If you believe that such a person has given us data, contact us and we will delete it.

14.1. We may update this Policy when the law, the Platform’s functions or our recipients change. The current version and its effective date are published on the Platform. We will inform you of material changes by email or on the Platform.

14.2. Where this Policy is available in several languages, the Latvian version prevails in the event of any discrepancy in interpretation, unless mandatory law provides otherwise.