How to use Orbis Mentor

Press “Log in / Join”, choose “I’m looking for a mentor” and fill in your full name in Latin letters as on your ID, your email and a password of at least 8 characters. Agree to the Terms and Privacy Policy and press “Create account”. We send you an email: open the link in it to confirm the address - you can sign in only after that. Creating an account and browsing mentors is free.

Enter your email and password. We then email you a 6-digit code (or a sign-in link); type the code and press “Verify and sign in”. The code works for 10 minutes. This second step protects your account every time you sign in.

Open “Find a Mentor”. Search by name, expertise or keyword, and narrow the list by category and topic, language, country, price and rating. The heart on a card keeps the mentor in “Saved mentors”.

The profile shows who the mentor is, their rating and reviews, languages, topics and how many sessions they have held. On the right, “Sessions” lists single sessions and “Plans” - packages of several sessions, each with its length and price. Press “Book a session”.

Pick a format, then a marked day in the calendar and a time. Times are shown in your own time zone. The summary on the right shows the price; press “Continue”, check your details, agree to the Terms and the cancellation policy and press “Continue to payment”.

Press “Proceed to secure payment”: you go to Stripe's secure payment page, enter your card details and pay. Orbis Mentor never sees your card number. The time is held for you for 15 minutes while you pay.

After the payment Stripe brings you back to “My sessions” on your dashboard, where the new session appears, and you get a confirmation email.

“My sessions” shows your sessions in a calendar or a list (“List view”): upcoming, past and cancelled. Press “Details” to see the session: here you join it, cancel it (“Cancel session”) or contact support (“Support / reschedule”). You can cancel for free until 24 hours before the start; after that, write to support and we will look at it.

The room opens 10 minutes before the start: press “Join session” in “My sessions”. The page shows your camera image and microphone level, lets you choose the microphone, speakers (with “Play test sound”) and camera, and offers an optional Orbis background. Tick that you agree to the recording (the recording is kept for one week) and press “Join session” - the call opens in a new tab, right in your browser, no app needed. “Test camera & mic” on your dashboard lets you check your devices in advance.

After the session, press “Leave a review” in “My sessions” (we also email you a link). Give 1 to 5 stars and write what helped. Your review appears on the mentor’s profile and helps other mentees choose.

A plan is several sessions with one mentor, paid up front at a better price. You book each session of the package from “My packages” (“Book a session”); the package is valid until the date shown on it. “Request refund” returns the money for the unused sessions - straight away if none has taken place and none is booked within 24 hours, otherwise our team decides.

“Payments” lists every payment and refund with its invoice number and status. “Export CSV” saves the list as a table.

Open “Support”, choose a category and, if it is about a session, the session; then describe the problem and press “Submit Request”. Our answers come by email and in “My requests”. If the mentor does not join or a technical failure stops the session, you get a full refund.